Terms of service
Overview
This website is operated by SOOS DRINK LTD, trading as ZOOZ. Throughout this document, the terms "we", "us" and "our" refer to ZOOZ.
ZOOZ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence (18 years in the United Kingdom), or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 — Your Statutory Rights
Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your Rights Under the Consumer Rights Act 2015
All products sold must be of satisfactory quality, fit for purpose, and as described. If a product is faulty or misdescribed, you have the following rights:
Within 30 days of delivery:
After 30 days but within 6 months:
After 6 months:
These statutory rights cannot be excluded or limited by any terms in this agreement.
Section 4 — Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our Returns and Refunds Policy detailed in Section 5.
We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
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Important Note — Product Taste: Our products contain functional ingredients including adaptogens and botanicals. Some products, particularly ZOOZ Meditate (which contains valerian), have a distinct herbal taste. Taste is subjective and personal preference regarding taste does not constitute grounds for a refund. We encourage customers to research our ingredients before purchasing. |
Section 5 — Returns and Refunds Policy
This policy operates alongside and does not affect your statutory rights under the Consumer Rights Act 2015.
5.1 Cancellation Rights (Distance Selling)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g. email to Team@zoozdrinks.com).
You then have a further 14 days to return the goods to us. You will be responsible for the cost of returning the goods unless the goods are faulty or misdescribed.
We will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
5.2 Damaged or Faulty Products
If your order arrives damaged, please contact us within 48 hours of delivery at Team@zoozdrinks.com with photographic evidence of the damage.
Upon verification, we will work with you to find an appropriate resolution, which may include:
We aim to resolve all damage claims fairly and promptly. In all cases, a full refund remains available to you as an option.
5.3 Orders Marked as Delivered
If courier tracking shows your order has been delivered but you have not received it, please:
Where courier tracking confirms delivery, we are generally unable to offer a refund. However, we will review each case individually and may offer a goodwill gesture at our discretion.
5.4 Returns Process
To return a product, please contact us at Team@zoozdrinks.com to request a returns label. Once we receive the returned goods and verify their condition, we will process your refund or exchange as agreed.
Goods must be returned in their original condition. We reserve the right to reduce any refund to reflect diminished value where goods show evidence of use beyond what is necessary to establish the nature and characteristics of the product.
5.5 Non-Refundable Items
The following are not eligible for refund:
For taste-related concerns, we may offer a discount on future orders to allow you to try alternative products from our range.
Section 6 — Subscription Terms
6.1 How Subscriptions Work
When you subscribe to ZOOZ, you are entering into a recurring payment agreement. Your subscription will automatically renew at the interval you select (e.g. weekly, fortnightly, monthly) unless you cancel.
6.2 Renewal Reminders
We will send you an email reminder the day before each renewal to give you the opportunity to make changes or cancel before your next order is processed.
It is your responsibility to ensure your contact details are up to date and to check for these reminder emails.
6.3 Managing Your Subscription
You can manage your subscription at any time through your account dashboard, including:
6.4 Cancellation
You may cancel your subscription at any time by logging into your account or contacting us at Team@zoozdrinks.com. Cancellation will take effect from the next billing cycle.
Cancellations must be made before the renewal reminder is sent (i.e. more than 24 hours before your next scheduled renewal) to avoid being charged for that cycle.
6.5 Subscription Renewal Refunds
Once a subscription order has been processed (after the renewal date), we are generally unable to offer a refund for that order. This is because:
If you believe there are exceptional circumstances, please contact us and we will review your case. We may offer goodwill gestures such as complimentary products on future orders.
6.6 Your Statutory Rights
Nothing in this section affects your statutory cancellation rights under the Consumer Contracts Regulations 2013, including your right to a 14-day cooling-off period when you first subscribe.
Section 7 — Pricing and Payment
Prices for our products are displayed in GBP (£) and include VAT where applicable.
Prices are subject to change without notice. We reserve the right to modify or discontinue any product without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
7.1 Accuracy of Billing Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
Section 8 — Delivery
We aim to dispatch all orders within 1-2 business days. Delivery times are estimated and not guaranteed.
Under the Consumer Rights Act 2015, unless otherwise agreed, goods must be delivered within 30 days of the order being placed. If we fail to deliver within this timeframe, you may cancel your order and receive a full refund.
Risk in the goods passes to you upon delivery. If you nominate a safe place or neighbour for delivery, this will be treated as delivery to you.
If your order is lost in transit (not marked as delivered), please contact us and we will investigate with the courier and arrange a replacement or refund.
Section 9 — Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Section 10 — Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Section 11 — User Content and Feedback
If you send creative ideas, suggestions, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive or obscene material.
Section 12 — Personal Information and Privacy
Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Section 13 — Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
Section 14 — Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 15 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights under the Consumer Rights Act 2015; or (d) any other liability that cannot be excluded or limited by English law.
Subject to the above, our total liability to you for all losses arising under or in connection with these Terms shall not exceed the price paid by you for the products.
Section 16 — Indemnification
You agree to indemnify, defend and hold harmless ZOOZ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.
Section 17 — Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 18 — Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
Section 19 — Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 20 — Governing Law and Disputes
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these Terms affects your statutory rights to bring legal proceedings in the courts of your country of residence if different from England and Wales, where such rights cannot be excluded by contract.
Alternative Dispute Resolution
If you have a complaint about our products or services, please contact us first at Team@zoozdrinks.com. We will do our best to resolve any disputes informally.
If we are unable to resolve your complaint, you may be able to use the European Commission's Online Dispute Resolution platform (where applicable) or other alternative dispute resolution services.
Section 21 — Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 22 — Contact Information
Questions about the Terms of Service should be sent to us at:
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SOOS DRINK LTD (trading as ZOOZ) Email: Team@zoozdrinks.com Address: 284 Water Road, Unit 28, Wembley, England, HA0 1HX Company Registration Number: 13684968 VAT Number: 467259161 |
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